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Workforce Development & Continuing Education

Mediation and Conflict Management
Mediation and Conflict Management
 

Interested in becoming a mediator for your job or home? Want to learn how to better resolve conflicts? Want to learn to listen more effectively, and to be heard?
or
Are you an experienced mediator interested in earning your advanced mediation certificate? Printable Flyer

40-Hour Basic Mediation Course, MGT315

This 40-hour interactive and experiential training offers participants a how-to guide for conducting mediations of various types of conflicts. An introduction to conflict theory also assists you in exploring your own conflict style and how that may help or hinder the process. You will learn and practice the 7-Step Mediation Model and will learn how to handle anger, listen strategically, balances power, and write agreements. This course fulfills the requirements for Rule 17 of the Maryland Rules of Procedure for Alternative Dispute Resolution. This course is approved for 40 CEUs from the Maryland Board of Social Work Examiners. See Course Schedule for more information on date/cost/registration.

Experienced mediators who have already taken the 40-Hour Basic Mediation Course can earn an Advanced Mediation Certificate if they take 40 hours of additional training in a 2 year period. Choosing from over ten 8-hour courses, mediators can get in-depth training in this emerging field. Courses can be taken in any order.

Advanced Agreement Writing, MGT313

How many of us have taken mediation training, gotten to the end, and realized that we just did not have much time to really get into the nitty-gritty of agreement writing? Or, how many of us have been involved in a successful mediation only to spend the next day saying, “The agreement did not address this” or “they forgot to put in a time frame for that.”In this interactive class, the focus is on the details. Participants will flesh out the who, what, where, when, and how of the agreement. They will learn how to do effective reality testing, examine temporary measures, and help parties craft agreements that last. The workshop will feature plenty of exercises, role plays, and mock-agreement writing.

Conflict and Communication: Strategies for Skill Enhancement, MGT313  

This experiential and discussion-based class will help you examine your own conflict resolution approach and whether you’re getting the most from it. A blend of conflict theory, mediation techniques, and principles of negotiation will serve to help you get to a win-win solution. You will also experiment with listening and communication strategies to improve your conflict resolution skills at home, at work, and in the community. Mini-lectures, discussions, and exercises are used throughout the day.

Dealing With Intense Emotions in Conflict Situations, MGT343 

Yelling! Emotional outburst! Fist-shaking! Do these strategies sound like any that you have used or experienced in a conflict exchange? If so, this course is for you. This session emphasizes the need to allow parties in conflict to work through their emotions in a way that leads to effective resolution. Participants will learn tools and techniques that allow parties to vent their emotions in a constructive way, while they practice active listening techniques. At the end of the class, you will be more comfortable in handling intense emotions without becoming emotionally involved yourself. The class features exercises and simulations to give you hands-on experience.

How To Hear and Be Heard at Work and at Home,  MGT342

So you have taken reflective listening and you get “I” messages. Now is the time to really open your ears, eyes, mind, and heart and listen holistically. During this class, you will practice listening strategically, learn how to listen with body and mind, and how to let the speaker know they have been heard. This course is filled with exercises and simulations that encourage you to practice what you have learned in real time.

How to Manage Conflict in the Organization, AMA041  

This course equips you with the strategies, tactics, and insights you need to gain control of tough conflict situations. Discover how to spot potential interpersonal conflicts, and defuse them before they flare up. Understand how, when, where, and why to apply the five favored conflict resolution approaches, and develop the insight and intuition to make them work.

Making Meetings Work, MGT341

From setup to action plan, this class is essential for anyone who will ever attend or lead a meeting. During this experiential and interactive session, you will hear how to prepare, structure, and conduct facilitation for small and large groups. You will also practice facilitating for various kinds of issues including hot-button topics. You will learn to deal with difficult participants – both loud mouths and quiet passive aggressive types – some of whom just show up to undermine the process and ruin your day.

Strategic Negotiation Skills, MGT341

Learn when and how to negotiate. This class is an introduction to negotiation skills and their use in the home, marketplace, and workplace. Better understand the role of emotions in negotiations, learn how to separate your positions from your interests, and learn to brainstorm effectively. Emphasis is placed on reaching win-win solutions. Mini-lectures are interspersed with lots of exercises and role plays. Upon completion of the class, you will be better prepared to negotiate and to coach others in negotiation.

 

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