What is Tele-Advising?
Tele-advising is a new service being “piloted” by the Rockville campus Counseling Department to expand Online/Email Advising. Through Tele-Advising a student can engage with a counselor face-to-face using technology to get assistance which is generally limited through the Online/Email Advising service due to privacy/ FERPA concerns. Moreover, it provides another means of accessing a counselor for those who may have difficulty coming to campus for a variety of reasons.
Is Tele-Advising offered by all 3 campus Counseling Departments?
At the moment it is not. Tele-Advising is an initiative being “piloted” by the Rockville campus. If this is a service that students see as beneficial it may be expanded.
What kinds of assistance can I get through Tele-Advising?
Tele-Advising will focus on providing students with academic/educational counseling and some career counseling. Therefore, students looking for assistance with semester course planning, transfer planning, academic advising issues, basic career counseling, etc. would benefit from using Tele-Advising.
Is personal counseling available through Tele-Advising?
Personal counseling is not available through Tele-Advising. Students experiencing personal difficulties or crises are strongly encouraged to seek the assistance of a counselor in person by visiting a campus Counseling Department. In addition, please refer to any Local Community Counseling Resources that are available to you.
Do I need an appointment to use Tele-Advising?
How long are Tele-Advising appointments?
Tele-advising appointments are scheduled in 20 minute time blocks. If more time is needed session may be extended if possible or you can schedule another appointment at a later date and time.
What do I need to have for my Tele-Advising appointment?
In preparation for your appointment please make sure you have a current picture ID (e.g., MC ID, driver’s license, passport, etc.). If you do not have a picture ID only general information can be provided not pertaining to your academic record. Moreover, you should have any documents or advising resources that are related to your questions/needs. Some examples would include the your Academic Plan, Advising Degree Worksheet, MC Catalog, unofficial transcript, etc.
How do I get Google Hangouts, FaceTime, and/or Skype?
Please refer to the following links for more information on how to get these programs.
Is it secure to communicate with a counselor using Skype and/or FaceTime?
Please refer to the information provided by FaceTime, Google, and Skype regarding their respective security and privacy policies.
Will my Tele-Advising appointment be confidential?
Absolutely! Counselors maintain the same level of confidentially and respect for your personal information through Tele-Advising as they would if you were meeting with them in-person. The counselor will be in a closed door environment. However, you should take into account your personal surroundings to ensure that other individuals are not listening in that you are not aware of.