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The IT Service Desk is your central point of contact for IT help, service, and support:
Customer Surveys
The Office of Information Technology (OIT) is pleased to announce the implementation of a customer survey system. If you open a work order through the IT Service Desk, you may receive an email with a link to the survey upon the close of randomly selected work orders. Survey responses will assist OIT with continually improving customer support. If you have questions or comments, please forward them to OIT’s quality assurance mailbox: ITQA@montgomerycollege.edu
College Networks
| Collaborate with Elluminate Live! meetings |
<Learn More> |
WiFi access points around the campuses
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<Learn More>
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Podcasting at MC
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<Learn More>
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| Video Conferencing |
<Learn More> |
Reporting Changes and Mistakes in the Online Phone Directory
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<Learn More>
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Desktops & Laptops
| Software |
Restoring files using Connected on your office computer
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<Learn More>
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Scheduling backups using Connected on your office computer
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<Learn More>
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| Restricted Software List |
<Learn More> |
Using ZENworks Application Launcher to Install and Verify
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<Learn More>
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Installing printers using iPrint
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<Learn More>
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Standard software for desktops & laptops
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<Learn More>
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Saving files on a CD to take home
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<Learn More> |
| Computing Away from the Office |
| Access College e-mail on your own Smartphone or BlackBerry. |
<Learn More> |
Updating your McAfee at home
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<Learn More>
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Work at home software (Resource Management))
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<Learn More>
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VPN Access Process
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<Learn More>
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Office 2007 compatibility issues
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<Learn More>
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| E-mail and Outlook |
Outlook User Guide (2007) Coming Soon
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 Outlook Calendar (2007) |
<Learn More> |
Outlook Web Access User Guide
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<Learn More>
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Accessing Outlook Web Access (OWA)
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<Learn More>
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E-mail Usage Guidelines (Policy and Planning)
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<Learn More>
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E-Mail Guidelines: Global Distribution Lists (Email)
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<Learn More>
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| Help with Passwords |
Changing Banner Passwords
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<Learn More>
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Changing Novell Passwords
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<Learn More>
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Changing Connected Passwords
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<Learn More>
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Changing Outlook 2007 Passwords
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<Learn More>
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Changing Outlook Passwords in Outlook Web Access
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<Learn More>
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Changing Postini Passwords
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<Learn More>
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Creating Strong Passwords
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<Learn More>
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| Help with Spam Control |
Postini E-Mail Security
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<Learn More>
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Forwarding Spam to the Service Desk
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<Learn More>
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Postini Learns Your Habits
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<Learn More>
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Using Postini
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<Learn More>
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Fighting Against Phishing Scams and Fraud
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<Learn More>
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