Outage Communications Process Documents 

OIT Rapid Response Process – Version 3.1
Revision: 11/21/08

Purpose: The purpose of this process is to provide the actions necessary for marshalling resources as in “all hands on deck”, communicating internally, and communicating to key client functional leads and student facing units when incidents affect the availability of critical applications or functionality, network, and system availability.

Scope: This document applies to the Office of Information Technology (OIT) unit and is applicable to all resources involved in rapid response.

 Documents (PDFs)

OIT Rapid Response Process – Version 3.1     <Click Here>
OIT Process Document: OIT Incident Notification Plan   <Click Here>
MC Alert Notification Process for OIT <Click Here>