Service & Support

Need Help?

Help1

The IT Service Desk is your central point of contact for IT help, service, and support:

  • Login to  IT Self-Service to submit and track a work order online   New!
     
  • E-mail itservicedesk@montgomerycollege.edu
     
  • Call 240-567-7222
     
  •  Web Chat to chat on-line with a Service Desk operator   New! 
     

    Password resets unavailable by Web Chat.  Please call 240-567-7222.


    Hours of Operation
    Monday - Friday (7:30 am until 10 pm)
    Saturday (8 am until 4:30 pm)
    Except College holidays and emergency closures.

    Off-hour emergency calls are routed immediately to the Network Operations Center, open 24-hours a day (from Sunday 10 p.m. through Friday, 8 p.m. and Saturday and Sunday 8 a.m. - 6 p.m., except College holidays and emergency closures).

     

     

Customer Surveys

Survey CheckmarkThe Office of Information Technology (OIT) is pleased to announce the implementation of a customer survey system.  If you open a work order through the IT Service Desk, you may receive an email with a link to the survey upon the close of randomly selected work orders.  Survey responses will assist OIT with continually improving customer support.  If you have questions or comments, please forward them to OIT’s quality assurance mailbox:  ITQA@montgomerycollege.edu


College Networks

Collaborate with Elluminate Live! meetings <Learn More>

WiFi access points around the campuses

<Learn More>

Podcasting at MC

<Learn More>

Video Conferencing   <Learn More>

Reporting Changes and Mistakes in the Online Phone Directory

<Learn More>

Desktops & Laptops

Software

Restoring files using Connected on your office computer

<Learn More>

Scheduling backups using Connected on your office computer

<Learn More>

Restricted Software List <Learn More>

Using ZENworks Application Launcher to Install and Verify

<Learn More>

Installing printers using iPrint

<Learn More>

Standard software for desktops & laptops

<Learn More>

Saving files on a CD to take home

<Learn More>
Computing Away from the Office
Access College e-mail on your own Smartphone or BlackBerry. <Learn More>

Updating your McAfee at home

<Learn More>

Work at home software (Resource Management))

<Learn More>

VPN Access Process

<Learn More>

Office 2007 compatibility issues

<Learn More>

E-mail and Outlook

Outlook User Guide (2007) Coming Soon

 
Button NewOutlook Calendar (2007) <Learn More>

Outlook Web Access User Guide

<Learn More>

Accessing Outlook Web Access (OWA)

<Learn More>

E-mail Usage Guidelines (Policy and Planning)

<Learn More>

E-Mail Guidelines: Global Distribution Lists (Email)

<Learn More>

Help with Passwords

Changing Banner Passwords

<Learn More>

Changing Novell Passwords

<Learn More>

Changing Connected Passwords

<Learn More>

Changing Outlook 2007 Passwords

<Learn More>

Changing Outlook Passwords in Outlook Web Access

<Learn More>

Creating Strong Passwords

<Learn More>

 

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